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W elcome to the 26th TFWA Asia Pacific Exhibition & Conference. With passenger numbers rising strongly across much of the region, this year’s event takes place against a positive backdrop. China’s citizens are gradually resuming international travel, while traffic at major airports elsewhere in Asia Pacific is close to or above its 2019 level. Indian travellers are venturing abroad in ever greater force and seem certain to join the Chinese as crucial customers for duty free and travel retail. Our 2024 industry summit in Singapore reflects that upbeat dynamic. You will find more brands and more floorspace in the Exhibition than last year, and the number of pre-registered visitors is likewise well up on 2023. As you prepare for the coming week, let me highlight some key points. The Exhibition doors will open today, Monday, at 2:30pm (rather than Tuesday morning as previously). We also have topical workshops on Tuesday and Wednesday morning (8:00am-9:00am in the Begonia Room, MBS Level 3) analysing the all-important Chinese market and travellers’ dwell-time habits respectively. Another change for 2024 is the return of our networking programme. I hope you enjoyed last night’s Welcome Cocktail in the Flower Dome. Make sure to look in at the TFWA Asia Pacific Lounge, open this evening and tomorrow from 6:00pm to 8:00pm on MBS Level 4. Above all, don’t miss the Singapore Social Club on Wednesday night. Whether doing business on the Exhibition floor or relaxing with colleagues after the day’s work, I wish you a productive, enjoyable time at this year’s event. President’s Introduction Er i k Juu l -Mor tensen Pres i dent , TFWA TFWA App Scan this code to download the TFWA App: Don’t miss a minute: Exhibition opens today at 14:30 The first full day of TFWA Asia Pacific Exhibition & Conference 2024 starts today at 09:00 with the Conference, which runs until 12:00. Then there’s the Networking Lunch from 12:00. The doors to the Exhibition and TFWA i.lab Asia open at 14:30, closing for the day at 18:00. Free Wi-Fi service A complimentary Wi-Fi service is offered throughout the conference venue and the exhibition halls. Follow the simple two-step process below to connect: Step 1: Search and select the wireless network with SSID ‘Marina Bay Sands’ Step 2: Read the Terms & Conditions and click ‘CONNECT’. Upon successfully connecting, you will see the Wi-Fi icon on your device. Reminder A reminder to all attendees to take your badge with you at all times to access the social events, Conference, Workshops, Exhibition and TFWA i.lab Asia. Reminder of locations within the Marina Bay Sands Expo & Convention Centre: • Two exhibition levels: Basement 2 and Level 1 • ONE2ONE Lounge: Basement 2 (new location) • Press Centre: Basement 2 • Asian Bar: Basement 2 • Western Bar: Basement 2 • Information services & travel agent: Basement 2 • Cloakroom: Basement 2 (new location) • TFWA i.lab Asia: Level 1 • Registration desks: Level 1 • Sushi Bar: Level 1 • TFWA offices: Level 3 • Workshops: Level 3 • TFWA Asia Pacific Lounge: Level 4 • Conference: Level 5 TFWA 365 TFWA 365 is the permanent online platform open to TFWA members and business partners all year round. Visit TFWA 365 to discover world-class brands, directories of TFWA Asia Pacific Exhibition & Conference, dedicated pages on the TFWA i.lab Asia, plus digital publications from TFWA media partners (accessed by scanning the relevant QR codes). T oday’s keynote speaker, The Right Honourable Tony Blair, has unique experience to share from his time as a central figure on the world stage and we all look forward to hearing what he has to say about his pivotal role in the 21st century history of the United Kingdom. Of course, having a former UK Prime Minister join us on stage is particularly timely as the UK prepares to leave the EU – a development which will have a significant effect on all of us in the duty free and travel retail industry. In addition to viewpoints from a political perspective, we will also have plenty to inspire from World Economic Forum Young Global Leader David Jones, visionary and proponent of corporate responsibility and social change. As ever, there will also be much entrepreneurial expertise shared from the platform. The Innovation in Action workshop on Tuesday morning will address how to further accelerate digital and omni-channel know-how and capabilities in our industry. I firmly believe that it is essential we keep exploring engaging ways to communicate with the traveller both before, during and after their journey. Brands, retailers and airports will welcome the debate on how to connect with our travelling consumers in order to increase conversion rates. While the collective expertise of our speakers at the Inflight Focus workshop on Wednesday morning is considerable, I am confident that those in the audience will contribute to the discussion. It really is important that we pool our knowledge to ensure that the inflight channel remains relevant and continues its transformation. As in all areas of duty free and travel retail, data-sharing and a transparent approach is essential to help us drive the business f rwar . Offering a compelling blend of political insight, inspirational leadership and entrepreneurial flair, I’m certain that all will find plenty of value to take back to their business at the end of today’s conference. As Vice President of Conferences & Research, Patrick Bouchard is responsible for organising conferences, workshops, seminars and research. Patrick also leads the development of new TFWA activities. Patrick is Vice President Global Client Management of Estée Lauder Travel Retail Worldwide. Th day ahead • Our conference kicks off at 09:00 today in the Grand Auditorium, and our main exhibition opens afterwards at midday • Tonight, for the first time, The Scene will welcome party-goers at th ew venu of Port Canto. Tickets are available to purchase at The Scene desk on Level 1 of the Palais des Festivals or at the venue entrance upon presentation of your badge. Entry is by ticket only • Early risers will have a chance to take a look into the future at the Innovation in Action workshop taking pl ce tomorrow at 08:00, just prior to the opening of the new TFWA Innovation Lab exhibition. It will be held at the Hotel Majestic • The TFWA Innovation Lab will open tomorrow with a press breakfast at 09:00, giving exhibitors the chance to meet members of the media visiting Cannes this week • Please do remember to share your experiences of your week in Cannes on social media, using the hashtag #TFWAlive TFWA App The TFWA App is a powerful, interactive tool, designed to optimise delegate experience at TFWA events. It delivers all the information you need to participate, network, and more, in the palm of your hand, truly maximising your attendance at TFWA World Exhibition & Conference. Plan your event, navigate your way around onsite with the geolocation service, connect and meet with your business partners, interact with conference speakers, and be part of the TFWA community all year round. Scan this code to download the TFWA App: Scan this code to visit tfwa.com Send TFWA a m ssage on @TFWAnews Follow us on #TFWAlive TFWA Innovation Lab: official opening Please note that the TFWA Innovation Lab opens at 09:00 tomorrow. The TFWA Innovation Lab is located in an exclusive tented exhibition area facing the Majestic Beach, beside the main exhibition at the Palais des Festivals. premium travel power solutions. Commenting on his appointment, Gerber said: “Working as part of an association, I believe there are two things you need to bring – purpose and passion. Our industry is full of passionate people all with a common purpose of growing the trade, and it’s great to be part of a team of like-minded professionals at TFWA who share a similar vision of driving the market forward.” T oday’s keynote speaker, The Right Honourable Tony Blair, has unique experience to share from his time as a central figure on the world stage and we all look forward to hearing what he has to say about his pivotal role in the 21st century history of the United Kingdom. Of course, having a former UK Prime Minister join us on stage is particularly timely as the UK prepares to leave the EU – a development which will have a significant effect on all of us in the duty free and travel retail industry. In addition to viewpoints from a political perspective, we will also have plenty to inspire from World Economic Forum Young Global Leader David Jones, visionary and proponent of corporate responsibility and social change. As ever, there will also be much entrepreneurial expertise shared from the platform. The Innovation in Ac ion workshop o Tuesday morning will address how to further accelerate digital and omni-cha nel know-how and capabilities in our industry. I firmly believe that it is essential we keep exploring engaging ways to communicate with the traveller both before, during and after their journey. Brands, retailers and airports will wel ome the debate n how to connect wi h ou travelling consumers in order t increase conversion rates. While the collective expertise of our speakers at the Inflight Focus workshop on Wednesday morning is considerable, I am confident that those in the audience will contribute to the discussion. It really is important that we pool our knowledge to ensure that the inflight channel remains relevant and continues its transformation. As in all are s of duty free and travel retail, data-sharing and a transparent approach is essential to help us drive the business forward. Offering a compelling blend of political insight, inspirational leadership and entrepreneurial flair, I’m certain that all will find plenty of value to take back to their business at the end of today’s conference. As Vice President of Conferences & Research, Patrick Bouchard is responsible for organising conferences, workshops, seminars and research. Patrick also leads the development of n w TFWA activities. Patrick is Vice President Global Client Management of Estée Lauder Travel Retail Worldwide. The day ahead • Our conference kicks off at 09:00 today in the Grand Auditorium, and our main exhibition opens afterwards at midday • Tonight, for the first time, The Scene will welcome party-goers at the new venue of Port Canto. Tick ts are available to purchase at The Scene desk on Level 1 of the Palais des Festivals or at the venue entrance upon presentation of your badge. Entry is by ticket only • Early risers will have a chance to take a look into the future at the Innovation in Action workshop taking place tomorrow at 08:00, just prior to the opening of the new TFWA Innovation Lab exhibition. It will be held at the Hotel Majestic • The TFWA Innov tion Lab will open tomorrow with a press breakfast at 09:00, giving exhibitors the chance to meet members of the media visiting Cannes this week • Please do remember to share your experiences of your week in Cannes on social media, using the hashtag #TFWAlive & Research Politics, business andmore than a dash of inspiration I nt roduc t i on TFWA App The TFWA App is a powerful, inter tool, designed to optimise delegate experience at TFWA events. It deliv the information you need to partic network, and more, in the palm of hand, truly maximising your atten at TFWA World Exhibition & Confe Plan r event, navigate your around onsite with the geolocation service, connect and meet with you business partners, interact with conference speakers, and be part o TFWA community all year round. Scan this code to download the TFWA App: Scan this code to visit tfwa.com Send TFWA a message on @TFWAnews Follow us on today at 12:00. TFWA Innovation offici l opening Please note that the TFWA In Lab opens at 09:00 tomorrow Innovation Lab is located in an exc tented exhibition area facing the M Beach, beside the main exhibition Palais des Festivals. SamGerber elect to TFWA Board a VP Corporate Sam Gerber ha elected to the T Board as Vice- Corporate. Ger Managing Par Head of Sales Marketing at S the market lea premium travel power solutions. Commenting on his appointmen said: “Working as part of an assoc believe there are two things you ne – purpose and passion. Our indust passionate people all with a comm of growing the trade, and it’s grea of a team of like-minded profession TFWA who share a similar vision o the market forward.” rience to orward to he United cularly nificant y to inspire oponent of epreneurial urther I firmly h the orts will increase n ill o ensure that l areas of l to help us their organising ent of new der Travel exhibition of Port is des ticket only Action TFWA giving media, using n TFWA App The TFWA App is a powerful, interactive tool, designed to optimise delegate experience at TFWA events. It delivers all the information you n ed to par icipate, network, and more, in the palm of your hand, truly maximising your attendance at TFWA World Exhibition & Conference. Plan you vent, navigate your way around onsite with the geolocation service, connect and meet with your busin s par ne s, interact with conference speakers, and be part of the TFWA community all year round. Scan this code to d wnlo ad the TFWA App: @TFWAnews Follow us on #TFWAlive Today 12:00 Please note that the official opening of TFWA World Exhibition will take place today at 12:00. TFWA Innovation Lab: official opening Pl ase note that the TFWA I novation Lab opens at 09:00 tomorrow. The TFWA Innovation Lab is located in an exclusive tented exhibition area facing the Majestic Beach, beside the main exhibition at the Palais des Festivals. SamGerber elected to TFWA Board as VP Corporate S m Gerber h s b en elected to the TFWA Board as Vice-President Corporate. Gerber is Managing Partner Head of Sales & Marketing t SKROSS, the market leader for premium travel pow r solutions. Commenting on his appointment, Gerber said: “Working as part of an association, I believe there are two things you need to bring – purpose and passion. Our industry is full of passion te p o le all with common purpos of growing t e trade, and it’s great to be part of a team of like-minded pr fessionals at TFWA who share similar vision of drivi g the market forward.” rience to i cularly nificant y to inspire i l I firmly ill o i o will o ensure that l l l i i i l i i i e i i l n i i i i , i A pp i o e ul, i t r c i e l, i o i i el g te experience . I li ll h i f rm ti ar i i e, et , a , i p l , l aximi i u e c T l hi i io e e. l , i a e way it i t geol a i n i , i i s r r , i i r c speak , f e i ll . a t TFWA App: ll li l i l in l i i i ill e l a t : . A L o a le e h T I io : morrow. The TFWA Innovation Lab is located in an exclusive i i i ea facing the Majestic B , beside the i i i i the al i e ti l . r r e W VP Corporate m r en ele e Board as Vice-President . i i r r o ale Marketing at SKROSS, l a o mi vel powe l i s. mmenting on hi i , id: i a f a i ion, I believe there are two things you need to bring – purpose and passion. Our industry i ll passionate l all i o p r e of growing the trade, and it’s great to be part of a team of like-minded professionals at TF A w sha a si il visi n of driving the market forward.” Monday 1 3 May 2024 3 T F W A D A I L Y

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