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I t is my great pleasure to welcome you to TFWA Asia Pacific Exhibition & Conference 2025. For 30 years, this event has been a key gathering for industry leaders across Asia, Southeast Asia, and the Pacific, including a rising star: India. At a time of global uncertainty and geopolitical challenges, Singapore serves as an even more crucial hub for collaboration. More than just an exhibition, it is a platform where we can connect, explore new business opportunities, and shape the future of our industry together. This year, we are proud to present an unparalleled lineup of speakers and experts who will share insights on the transformative power of technology and its impact on our industry . We w ill also dive deep into the evolving consumer landscape, particularly the next generation of shoppers. Our workshops will focus on two of the world’s most dynamic duty free markets – India and China – offering valuable perspectives on how to navigate and succeed in these rapidly changing environments. As we kick off this exciting edition, I invite you to make the most of the opportunities ahead. I look forward to celebrating with you at our networking events, where you can reconnect with peers and forge new partnerships in a stylish and vibrant setting. Welcome to TFWA Asia Pacific Exhibition & Conference 2025 – let’s make it a memorable one! Programme highlights Today – TFWA Asia Pacific Conference: Travel Retail Next Generation (09:00-12:30, Level 5 of the Marina Bay Sands Expo & Convention Centre) Tuesday – Market Watch Workshops (China 08:00-09:00, India 16:00-17:00, both in the Begonia Room, MBS Level 3) Today to Wednesday – TFWA Asia Pacific Lounge (18:00- 21:00, MBS Level 4), ideal for after-hours networking President’s Introduction Ph i l i ppe Margue r i t te Pres i dent , TFWA TFWA App Scan this code to download the TFWA App: Don’t miss a minute: Exhibition opens today at 13:00 The first full day of TFWA Asia Pacific Exhibition & Conference 2025 starts today at 09:00 with the Conference, which runs until 12:30. The doors to the Exhibition and TFWA i.lab Asia open at 13:00, closing for the day at 18:00. Free Wi-Fi service A complimentary Wi-Fi service is offered throughout the conference venue and the exhibition halls. Follow the simple two-step process below to connect: Step 1: Search and select the wireless network with SSID ‘Marina Bay Sands’ Step 2: Read the Terms & Conditions and click ‘CONNECT’. Upon successfully connecting, you will see the Wi-Fi icon on your device. Reminder A reminder to all attendees to take your badge with you at all times to access the social events, Conference, Workshops, Exhibition and TFWA i.lab Asia. Reminder of locations within the Marina Bay Sands Expo & Convention Centre: • Two exhibition levels: Basement 2 and Level 1 • ONE2ONE Lounge: Basement 2 • Press Centre: Basement 2 • Asian Bar: Basement 2 • Western Bar: Basement 2 • Information services & travel agent: Basement 2 • Cloakroom: Basement 2 • TFWA i.lab Asia: Level 1 • Registration desks: Level 1 • Sushi Bar: Level 1 • TFWA offices: Level 3 • Workshops: Level 3 • TFWA Asia Pacific Lounge: Level 4 • Conference: Level 5 TFWA 365 TFWA 365 is the permanent online platform open to TFWA members and business partners all year round. Visit TFWA 365 to discover world-class brands, directories of TFWA Asia Pacific Exhibition & Conference, dedicated pages on the TFWA i.lab Asia, plus digital publications from TFWA media partners (accessed by scanning the relevant QR codes). T oday’s keynote speaker, The Right Honourable Tony Blair, has unique experience to share from his time as a central figure on the world stage and we all look forward to hearing what he has to say about his pivotal role in the 21st century history of the United Kingdom. Of course, having a former UK Prime Minister join us on stage is particularly timely as the UK prepares to leave the EU – a development which will have a significant effect on all of us in the duty free and travel retail industry. In addition to viewpoints from a political perspective, we will also have plenty to inspire from World Economic Forum Young Global Leader David Jones, visionary and proponent of corporate responsibility and social change. As ever, there will also be much entrepreneurial expertise shared from the platform. The Innovation in Action workshop on Tuesday morning will address how to further accelerate digital and omni-channel know-how and capabilities in our industry. I firmly believe that it is essential we keep exploring engaging ways to communicate with the traveller both before, during and after their journey. Brands, retailers and airports will welcome the debate on how to connect with our travelling consumers in order to increase conversion rates. While the collective expertise of our speakers at the Inflight Focus workshop on Wednesday morning is considerable, I am confident that those in the audience will contribute to the discussion. It really is important that we pool our knowledge to ensure that the inflight channel remains relevant and continues its transformation. As in all areas of duty free and travel retail, data-sharing and a transparent approach is essential to help us drive the business forward. Offering a compelling blend of political insight, inspirational leadership and entrepreneurial flair, I’m certain that all will find plenty of value to take back to their business at the end of today’s conference. As Vice President of Conferences & Research, Patrick Bouchard is responsible for organising conferences, workshops, seminars and research. Patrick also leads the development of new TFWA activities. Patrick is Vice President Global Client Management of Estée Lauder Travel Retail Worldwide. The day ahead • Our conference kicks off at 09:00 today in the Grand Auditorium, and our main exhibition opens afterwards at midday • Tonight, for the first time, The Scene will welcome party-goers at the new venue of Port Canto. Tickets are available to purchase at The Scene desk on Level 1 of the Palais des Festivals or at the venue entrance upon presentation of your badge. Entry is by ticket only • Early risers will have a chance to take a look into the future at the Innovation in Action workshop taking place tomorrow at 08:00, just prior to the ope ing of the new TFWA Innovation Lab exhibition. It will be held at the Hotel Majestic • The TFWA Innovation Lab will open tomorrow with a press breakfast at 09:00, giving exhibitors the chance to meet members of the media visiting Cannes this week • Please do remember to share your experiences of your week in Cannes on social media, using the hashtag #TFWAlive TFWA App The TFWA App is a powerful, interactive tool, designed to optimise delegate experience at TFWA events. It delivers all the information you need to participate, network, and more, in the palm of your hand, truly maximising your attendance at TFWA World Exhibition & Conference. Plan your event, navigate your way around onsite with the geolocation service, connect and meet with your business partners, interact with conference speakers, and be part of the TFWA community all year round. Scan this code to download the TFWA App: Scan this code to visit tfwa.com Send TFWA a message on @TFWAnews Follow us on #TFWAlive TFWA Innovation Lab: official opening Please note that the TFWA Innovation Lab opens at 09:00 tomorrow. The TFWA Innovation Lab is located in an exclusive tented exhibition area facing the Majestic Beach, beside the main exhibition at the Palais des Festivals. premium travel power solutions. Commenting on his appointment, Gerber said: “Working as part of an association, I believe there are two things you need to bring – purpose and passion. Our industry is full of passionate people all with a common purpose of growing the trade, and it’s great to be part of a team of like-minded professionals at TFWA who share a similar vision of driving the market forward.” T oday’s keynote speaker, The Right Honourable Tony Blair, has unique experience to share from his time as a central figure on the world stage and we all look forward to hearing what he has to say about his pivotal role in the 21st century history of the United Kingdom. Of course, having a former UK Prime Minister join us on stage is particularly timely as the UK prepares to leave the EU – a development which will have a ignificant effect on all of us in the duty free and trav l ret il indu try. In addition to viewpoints from a political perspective, we will also have plenty to inspire from World Economic Forum Young Global Leader David Jones, visionary and proponent of corporate r ponsibility and social change. As ever, there will also be much entrepreneurial expertise shared from the platform. The Innovation in Action workshop on Tuesday morning will address how to further accelerate digital and omni-channel know-how and capabilities in our industry. I firmly believe that i is essential we keep explor ng engaging ways to communicate with th trav ller both before, during and after their journey. Brands, retailers and airports will welcome the debate on how to connect with our travelling consumers in order to increase conversion rates. While the collective expertise of our speakers at the Inflight Focus workshop on Wednesday morning is considerable, I am confident that those in the audience will contribute to the discussion. It really is important that we pool our knowledge to ensure that the inflight channel remains relevant and continues its transformation. As in all areas of duty free and travel retail, data-sharing and a transparent approach is essent al to help us drive the business forward. Offering a compelling blend of political insight, inspirational leadership and entrepren urial flair, I’m certain that all will find plenty of value to take back to their business at the end of today’s conference. As Vice President of Conferences & Research, Patrick Bouchard is responsible for organising conferences, workshops, seminars and research. Patrick also leads the development of new TFWA activities. Patrick is Vice President Global Client Management of Estée Lauder Travel Retail Worldwide. The day ahead • Our conference kicks off at 09:00 today in the Grand Auditorium, and our ain xhibition opens afterwards at midday • Tonight, for the first time, The Scene will welcome party-goers at the new venue of Port Canto. Tickets are available to purchase at The Scene desk on Level 1 of the Palais des Festivals or at the venue entrance upon presentation of your badge. Entry is by ticket only • Early risers will have a chance to take a look into the future at the Innovation in Action workshop taking place tomorrow at 08:00, just prior to the opening of the new TFWA Innovation Lab exhibition. It will be held at the Hotel Majestic • The TFWA Innovation Lab will open tomorrow with a press breakfast at 09:00, giving exhibitors the chance to meet members of the media visiting Cannes this week • Please do remember to share your experiences of your week in Cannes on ocial medi , using the hashtag #TFWAlive Vice President Conferences & Research Politics, business andmore than a dash of inspiration I nt roduc t i on Patrick Bouchard TFWA App The TFWA App is a powerful, inter tool, designed to optimise delegate experience at TFWA events. It deliv the information you need to partic network, and more, in the palm of hand, truly maximising your atten at TFWA World Exhibition & Confe Plan your event, navigate your around onsite with the geolocation service, connect and meet with you business partners, interact with conference speakers, and be part o TFWA community all year round. Scan this code to download the TFWA App: Scan this code to visit tfwa.com Send TFWA a message on @TFWAnews Follow us on Exhibition openin Today 12:00 Please note that the official o TFWA World Exhibition will t today at 12:00. TFWA Innovation official opening Please note that the TFWA In Lab opens at 09:00 tomorrow Innovation Lab is located in an exc tented exhibition area facing the M Beach, beside the main exhibition Palais des Festivals. SamGerber elect to TFWA Board a VP Corporate Sam Gerber ha elected to the T Board as Vice- Corporate. Ger Managing Par Head of Sales Marketing at S the market lea premium travel power solutions. Commenting on his appointmen said: “Working as part of an assoc believe there are two things you ne – purpose and passion. Our indust passionate people all with a comm of growing the trade, and it’s grea of a team of like-minded profession TFWA who share a similar vision o the market forward.” rience to orward to he United cularly nificant y to inspire oponent of epreneurial urther I firmly h the orts will increase n ill o ensure that l areas of l to help us their organising ent of new der Travel exhibition of Port is des ticket only Action TFWA giving media, using n TFWA App The TFWA App is a powerful, interactive tool, designed to optimise delegate experience at TFWA events. It delivers all the information you need to participate, network, and more, in the palm of your hand, truly maximising your attenda ce at TFWA World Exhibition & Conference. Plan your event, navigate your way around onsite with the geolocation service, conn ct and meet with y ur business partners, interact with conference speakers, and be part of the TFWA community all year round. Scan this code to d wnlo ad the TFWA App: @TFWAnews Follow us on #TFWAlive Exhibition opening: Today 12:00 Please note that the official opening of TFWA World Exhibition will take place today at 12:00. TFWA Innovation Lab: official opening Please note that the TFWA Innovation Lab opens at 09:00 tomorrow. The TFWA Innovation Lab is located in an exclusive tented exhibition area facing the Majestic Beach, beside the main exhibition at the Palais des Festivals. SamGerber elected to TFWA Board as VP Corporate Sam Gerber has been elected to the TFWA Board as Vice-President Corporate. Gerber is Managing Partner and Head of Sales & Marketing at SKROSS, the arket leader for premium travel pow r solutions. Commenting on his appointment, Gerber said: “Working as part of an association, I believe there are two things you need to bring – purpose and passion. Our industry is full of passionate p ople all with commo purpos of growing t e trade, and it’s great to be part of a team of like-minded pr fessionals at TFWA w o shar a similar vision of drivi g th market forward.” 30 September 2019 T F W A D A I L Y i or he United l l i i i ire oponent of i l I firmly ill o i o will l l l i i i l i i i e i i l n i i i i , i A p pp i e ul, i t c i l, i o i i el g te i . I li ll h i rm ti ar i i e, , , i l , l aximi i ou e a c t l i i i . l , i way nd it i t geol a i n i , n t i in s ar r , i i c spe , F i ll y . a t ll li Exhibition opening: l i l i A l i i i ill t la t a : . TFWA Innovation Lab: a lease note t th W I i ens at 09:00 tomorrow. The TFWA I ion Lab is located in an xclusive d e i i i ci h je ic , e i i exhibition at the lais es Festivals. G r r el s P e l d ic P i t t . e i i le i S , r l a fo i l e l i . i g i i , said: “Working as part of an association, I believe there are w ings o ed t b in pu o nd p i . r i u t y i ll ssi n e p ple ll i c n p r o e of growing the trade, and it’s great to be part m of like-minded profession l a A o har si il visi i ing h o r . I Monday 12 May 2025 3 T F W A D A I L Y