Cannes_2026_PREVIEW_ISSUE

Global travel retail pulse: Opportunities in customer growth Travel outlook: Beyond the headlines Tuesday 29 September, 08:00 – 09:00 Jean Mineur Auditorium, Level 3, Palais des Festivals Tuesday 29 September, 17:00 – 17:30 Jean Mineur Auditorium, Level 3, Palais des Festivals T ravel retail is growing, but the pace is uneven across geographies, categories and generations. Travel retail’s historic price-led proposition alone is no longer sufficient to convert the new generation of travellers. The future growth model depends on travel retail’s ability to attract, engage and retain customers through a seamless journey both in travel retail and domestic channels. Drawing on a bespoke study conducted exclusively for TFWA by Oliver Wyman, Denise van Wijk, Principal, and Pierre-Alexandre Koch, Partner, from the firm’s Retail and Consumer Goods team, will G lobal travel has proved remarkably resilient, but for how long? As conflict reshapes air routes, fuel costs rise and economic uncertainty weighs on consumer confidence, where will the next wave of travel demand come from? Drawing on the latest travel intelligence and booking data, Marina Giuliano, Vice President Brands, Retailers and Media at Amadeus, explores the forces reshaping global mobility, from changing traveller behaviour and route recovery to emerging demand hotspots. What signals should travel retail businesses be watching most closely in the months ahead? The session will be moderated by Lucia Ranz, Conference Project Manager, TFWA. present the key findings and identify emerging growth opportunities. They will then be joined by Ramesh Cidambi, Managing Director, Dubai Duty Free and Arthur Reijnhart, Chief Commercial Officer, Royal Schiphol Group, for a panel discussion, bringing together consumer research, executive perspectives and market analysis to explore how the industry can strengthen its relevance in a rapidly changing travel landscape. The session will be moderated by Charlène Tourneaux, Managing Director, TFWA. Charlène Tourneaux, Managing Director, TFWA Pierre-Alexandre Koch, Partner, Retail and Consumer Goods, Oliver Wyman Denise van Wijk, Principal, Retail and Consumer Goods, Oliver Wyman Ramesh Cidambi, Managing Director, Dubai Duty Free Arthur Reijnhart, Chief Commercial Officer, Royal Schiphol Group Lucia Ranz, Conference Project Manager, TFWA Marina Giuliano, Vice President Brands, Retailers and Media, Amadeus Prev i ew September 2026 6 T F W A D A I L Y